Terms and Conditions – comfortessencesb.com

These Terms and Conditions govern your access to and use of the Comfort Essence website and your purchase of products from COMFORT ESSENCE SDN. BHD. By accessing our website, browsing our products, placing an order, or using any services provided through our website, you agree to be bound by these Terms and Conditions.

Please read these Terms and Conditions carefully before using our website or placing an order.

Definitions

For the purposes of these Terms and Conditions:

“Company” (referred to as either “the Company”, “We”, “Us” or “Our” in these Terms and Conditions) refers to COMFORT ESSENCE SDN. BHD.
“Goods” refers to the items offered for sale on the Service.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to COMFORT ESSENCE SDN. BHD., accessible from https://comfortessencesb.com/.
“You” means the individual accessing the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
“Website” refers to the online store operated by the Company at comfortessencesb.com.
“Product” means any Goods displayed, advertised, or made available for purchase through the Website.
“Content” means text, images, graphics, photographs, product information, logos, designs, videos, and other materials displayed on the Website.

1. Acceptance of Terms

If You do not agree with any part of these Terms and Conditions, You should not use the Website or place an Order through the Website.

We reserve the right to update, modify, or replace these Terms and Conditions at any time. Any changes will become effective when the revised Terms and Conditions are published on the Website.

Your continued use of the Website after any changes have been published constitutes your acceptance of the updated Terms and Conditions.

2. Use of the Website

You agree to use the Website only for lawful purposes and in accordance with these Terms and Conditions.

You must not use the Website:

For any unlawful or fraudulent purpose.
To place Orders using false, inaccurate, or misleading information.
To interfere with the operation or security of the Website.
To attempt to gain unauthorized access to any part of the Website.
To copy, reproduce, modify, distribute, or exploit Website Content without our prior written permission.
To introduce malicious software, viruses, or other harmful technologies.
To use automated systems to collect or extract information from the Website without authorization.
In any manner that may damage, disable, overburden, or impair the Website or interfere with other users’ access to it.

We reserve the right to restrict or terminate access to the Website if we reasonably believe that these Terms and Conditions have been violated.

3. Product Information

We make reasonable efforts to ensure that Product descriptions, photographs, specifications, measurements, colours, and other information displayed on the Website are accurate and up to date.

However, minor differences may occur due to:

Screen and device settings.
Lighting conditions when photographs are taken.
Manufacturing variations.
Differences in materials, textures, or finishes.
Updates or changes made by manufacturers or suppliers.

Images displayed on the Website are provided for illustrative purposes and may not always represent the exact appearance of the Product received.

We do not guarantee that the colour displayed on your device will exactly match the actual colour of the Product.

4. Product Availability

All Products are subject to availability.

We reserve the right to:

Limit the quantity of Products available for purchase.
Discontinue Products without prior notice.
Change Product specifications or descriptions.
Correct inaccurate Product information.
Refuse or cancel Orders where necessary.

If a Product becomes unavailable after You have placed an Order, we will contact You where reasonably possible and may offer an alternative, refund, or other appropriate solution.

5. Price

All Product prices displayed on the Website are stated in Malaysian Ringgit (MYR/RM) unless otherwise specified.

Prices may change from time to time without prior notice.

A price change will not affect an Order that has already been accepted and confirmed by the Company, except where the Order is affected by an obvious pricing error or other circumstances permitted under applicable law.

Product prices may not include delivery or other applicable charges unless expressly stated.

Any applicable shipping, delivery, or additional charges will be displayed during the checkout process where applicable.

6. Pricing Error

Although we make reasonable efforts to ensure that all prices displayed on the Website are accurate, errors may occasionally occur.

If a Product is listed at an incorrect price due to a technical, typographical, or system error, we reserve the right to:

Correct the displayed price.
Contact You regarding the correct price.
Cancel the affected Order.
Refund any payment already made for the affected Order.

Where an Order is cancelled due to an obvious pricing error, You will not be charged for the affected Product.

7. Orders

When You place an Order through the Website, You are making an offer to purchase the selected Goods subject to these Terms and Conditions.

You are responsible for ensuring that all information submitted during checkout is accurate and complete, including:

Full name.
Billing address.
Delivery address.
Telephone number.
Email address.
Product selection.
Quantity.
Payment information.

We may contact You if additional information is required to process your Order.

An Order confirmation email does not necessarily constitute final acceptance of the Order. The Company reserves the right to review and accept or reject an Order before fulfilment.

8. Order Acceptance

An Order will be considered accepted when the Company confirms the Order for fulfilment.

We reserve the right to refuse or cancel an Order for reasons including, but not limited to:

Product unavailability.
Incorrect pricing or Product information.
Suspected fraudulent activity.
Payment authorization failure.
Incorrect or incomplete customer information.
Delivery limitations.
Technical or system errors.
Violation of these Terms and Conditions.

If we cancel an Order after payment has been received, any eligible amount paid for the cancelled Order will be refunded using an appropriate payment method.

9. Payment

Payment must be successfully completed through the payment methods made available on the Website before an Order can be processed, unless otherwise agreed by the Company.

You agree to provide valid and accurate payment information.

We do not knowingly store complete payment card details on our own systems where payment processing is handled by third-party payment providers.

Payment processing may be subject to the terms, conditions, and privacy policies of the relevant payment service provider.

We are not responsible for delays or failures caused by a third-party payment provider, bank, card issuer, or other financial institution.

10. Delivery

We will arrange delivery of accepted Orders to the delivery address provided by You during checkout.

Delivery times may vary depending on:

Product availability.
Order processing time.
Delivery destination.
Courier availability.
Public holidays.
Weather conditions.
Traffic conditions.
Operational disruptions.
Other circumstances beyond our reasonable control.

Any delivery timeframe displayed on the Website is an estimate unless expressly stated otherwise.

We do not guarantee that an Order will arrive on a specific date or time unless a specific delivery arrangement has been expressly confirmed by the Company.

11. Delivery Address

You are responsible for providing a complete and accurate delivery address.

We are not responsible for delays, failed deliveries, additional delivery charges, or returned parcels caused by:

Incorrect addresses.
Incomplete addresses.
Incorrect postal codes.
Incorrect contact information.
Recipient unavailability.
Failure to respond to courier communication.

If an Order is returned to us because delivery could not be completed due to inaccurate information or recipient-related circumstances, additional delivery charges may apply before the Order can be resent.

12. Inspection Upon Delivery

Customers are encouraged to inspect their Goods as soon as reasonably possible after delivery.

If You believe that an item is damaged, defective, incorrect, or missing, You should contact us as soon as possible with the relevant Order details and supporting evidence.

Supporting evidence may include:

Order number.
Photographs of the Product.
Photographs of the packaging.
Photographs showing the damage or issue.
A description of the problem.

This information allows us to investigate and determine the appropriate resolution.

13. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are subject to our applicable Return and Refund Policy.

Certain Goods may not be eligible for return or exchange due to their nature, hygiene considerations, or other applicable conditions.

Where applicable, returned Goods must:

Be unused.
Be in their original condition.
Be returned with original packaging and relevant accessories where applicable.
Not have been damaged, altered, washed, or misused.
Meet the requirements specified in our Return and Refund Policy.

We reserve the right to assess returned Goods before approving a return, exchange, or refund.

Nothing in these Terms and Conditions is intended to exclude or limit any rights or remedies that cannot lawfully be excluded or limited under applicable Malaysian law.

14. Product Defects and Incorrect Items

If You receive a Product that is defective, damaged, or materially different from the Product ordered, please contact us promptly.

We may request photographs, videos, Order information, or other reasonable evidence to assess the issue.

Depending on the circumstances and applicable policy, we may offer:

Replacement of the affected Product.
Exchange for another Product.
Repair where appropriate.
Refund.
Another reasonable resolution.

The appropriate remedy will depend on the nature of the issue and applicable law.

15. Promotions and Discounts

From time to time, the Company may offer promotional campaigns, discounts, vouchers, coupon codes, or other special offers.

Promotional offers may be subject to additional terms, including:

Specific validity periods.
Minimum purchase requirements.
Product exclusions.
Usage limits.
One-time use restrictions.
Customer eligibility requirements.

Unless otherwise stated, promotions cannot be exchanged for cash and cannot be combined with other promotions.

The Company reserves the right to modify or terminate promotional campaigns where reasonably necessary

16. Coupon Codes and Vouchers

Coupon codes and promotional vouchers must be entered correctly during checkout.

We are not responsible for discounts that cannot be applied due to:

Expired coupon codes.
Incorrect coupon codes.
Failure to meet promotional requirements.
Product exclusions.
Technical restrictions.
Previous use of a one-time coupon.

Unless otherwise stated, promotional codes cannot be applied retrospectively to Orders that have already been placed.

17. Intellectual Property

All Content displayed on the Website, including but not limited to:

Logos.
Brand names.
Product photographs.
Graphics.
Website designs.
Layouts.
Text.
Product descriptions.
Videos.
Illustrations.
Icons.

is owned by or licensed to the Company and is protected by applicable intellectual property laws.

You may access and use Website Content for personal and lawful shopping purposes only.

You must not reproduce, republish, modify, distribute, sell, license, or commercially exploit Website Content without our prior written consent.

18. User Reviews and Submissions

If the Website allows You to submit reviews, comments, photographs, testimonials, or other content, You agree that such content must be accurate, lawful, respectful, and not misleading.

You must not submit content that:

Is unlawful, defamatory, abusive, threatening, or discriminatory.
Infringes another person’s intellectual property rights.
Contains malicious software.
Contains another person’s private or confidential information without permission.
Is misleading or fraudulent.
Is unrelated to the relevant Product or service.

By submitting content to the Website, You grant the Company a non-exclusive, royalty-free right to use, reproduce, display, and publish that content for legitimate business and promotional purposes, subject to applicable law.

19. Third-Party Services

The Website may use third-party services, including but not limited to:

Payment processors.
Courier and delivery providers.
Website hosting services.
Analytics services.
Email service providers.
Marketing and communication platforms.

Third-party services may operate under their own terms and privacy policies.

The Company is not responsible for the independent actions, policies, availability, or security practices of third-party service providers to the extent permitted by applicable law.

20. Website Availability

We make reasonable efforts to keep the Website available and functioning properly.

However, we do not guarantee that the Website will always be:

Available.
Uninterrupted.
Error-free.
Secure from all possible threats.
Free from technical defects.

The Website may occasionally be unavailable due to:

Maintenance.
Software updates.
Server issues.
Security measures.
Technical problems.
Network interruptions.
Circumstances beyond our reasonable control.

21. Website Content and Errors

We reserve the right to correct, update, modify, or remove Website Content at any time.

This includes:

Product descriptions.
Prices.
Images.
Availability information.
Promotional information.
Specifications.
Website features.

We are not obligated to maintain any particular Content on the Website indefinitely.

22. Limitation of Liability

To the maximum extent permitted by applicable law, the Company shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of the Website or Products.

This may include losses resulting from:

Website interruptions.
Technical failures.
Delayed communications.
Delivery delays caused by third parties.
Loss of data.
Unauthorized access caused by circumstances outside our reasonable control.
Events beyond the Company’s control.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

23. Personal Data and Privacy

We may collect and process personal information necessary to provide our services, process Orders, arrange delivery, communicate with customers, and operate our Website.

Personal data may include information such as:

Name.
Contact details.
Email address.
Billing information.
Delivery address.
Order information.
Website usage information.

The Company will process personal data in accordance with applicable Malaysian personal data protection requirements and our Privacy Policy / Personal Data Protection Notice.

Malaysia’s Personal Data Protection Act 2010 regulates the processing of personal data in commercial transactions, and the Department of Personal Data Protection provides guidance and requirements concerning personal data protection.

Please refer to our Privacy Policy / Personal Data Protection Notice for further information regarding the collection, use, disclosure, storage, and protection of personal data.

24. Links to Other Websites

The Website may contain links to third-party websites or services.

These links are provided for convenience and do not necessarily mean that the Company endorses or controls those websites.

We are not responsible for the content, availability, security, or privacy practices of third-party websites.

You should review the applicable terms and privacy policies of third-party websites before using them.

25. Prohibited Activities

You agree not to:

Use the Website for fraudulent activities.
Attempt to obtain unauthorized access to the Website.
Interfere with Website security.
Introduce malicious code.
Scrape or copy Website Content without authorization.
Use another person’s account or personal information without permission.
Manipulate prices, promotions, vouchers, or checkout processes.
Submit false Order information.
Abuse return, refund, or promotional systems.
Engage in activities that may harm the Company, its customers, or third-party service providers.

We reserve the right to take appropriate action where prohibited activity is suspected.

26. Force Majeure

The Company shall not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include:

Natural disasters.
Floods.
Fires.
Severe weather.
Epidemics or pandemics.
Government restrictions.
Power failures.
Internet or telecommunications failures.
Labour disputes.
Transportation disruptions.
Courier disruptions.
War or civil unrest.
Other events beyond the Company’s reasonable control.

Where reasonably possible, we will take appropriate steps to minimize the impact of such events.

27. Termination

We may suspend or terminate access to the Website where You:

Breach these Terms and Conditions.
Engage in fraudulent or unlawful activity.
Misuse the Website.
Interfere with Website security.
Provide false or misleading information.

Termination of access does not affect any rights or obligations that arose before termination.

28. Indemnification

To the extent permitted by applicable law, You agree to indemnify and hold the Company harmless from claims, losses, liabilities, damages, costs, and expenses arising from your unlawful use of the Website, violation of these Terms and Conditions, or infringement of third-party rights.

This provision does not apply to the extent that the relevant loss or liability is caused by the Company’s own negligence, wilful misconduct, or other circumstances where such protection cannot legally be excluded.

29. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.

Any dispute arising out of or relating to these Terms and Conditions, the Website, or an Order shall be subject to the applicable laws and jurisdiction of Malaysia.

Nothing in these Terms and Conditions is intended to prevent a consumer from exercising any mandatory rights or remedies available under applicable Malaysian law.

30. Changes to These Terms and Conditions

We reserve the right to revise these Terms and Conditions from time to time.

Changes may be made to reflect:

Changes to our business.
Changes to our Website.
Changes to our Products.
Changes to payment or delivery arrangements.
Changes in applicable laws or regulations.
Changes to our policies and procedures.

The updated version will be published on the Website with a revised “Last Updated” date.

You are encouraged to review these Terms and Conditions periodically.

31. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable where legally permitted.

The remaining provisions shall continue in full force and effect.

32. Waiver

Failure by the Company to enforce any provision of these Terms and Conditions shall not constitute a waiver of our right to enforce that provision or any other provision in the future.

Any waiver must be expressly communicated by the Company to be effective.

These Terms and Conditions, together with any policies or documents expressly incorporated into them, constitute the agreement between You and the Company concerning your use of the Website and purchase of Goods.

Where applicable, these Terms and Conditions should be read together with:

Privacy Policy / Personal Data Protection Notice.
Shipping and Delivery Policy.
Return and Refund Policy.
Any applicable promotional terms.
Other policies published on the Website.

34. Customer Support

If You have questions regarding these Terms and Conditions, your Order, Products, delivery, returns, or other matters relating to our Website, You may contact us through the contact information provided on our Website.

COMFORT ESSENCE SDN. BHD.

Address:
1702-2, Jalan Kulim,
Taman Machang Bubok,
14020 Bukit Mertajam,
Pulau Pinang, Malaysia

Website: https://comfortessencesb.com/